Efficient Triage in Dutch Healthcare

This chapter explores the unique structure of the Dutch primary care system, specifically focusing on after-hours call centers that manage urgent, non-life-threatening medical issues. It outlines the operational workflow of these centers, emphasizing how practice assistants triage calls using algorithms to connect patients with GPs, ensuring efficient care without overburdening emergency departments. Additionally, the chapter compares the Dutch system to Canada’s, discussing potential improvements for after-hours access and the importance of centralized care for better patient outcomes.