They discuss a bank robbery incident where the robbers use violence to intimidate the tellers and the response time of law enforcement. They also delve into negotiation tactics, emphasizing the importance of avoiding confrontational language and using strategic pauses.
If you lead a business, you’re constantly negotiating -- even if you don’t realize it. Make sure no one’s taking advantage of you, with help from today’s guest. Chris Voss is a former FBI hostage negotiator, and he understands the neuroscience that drives any negotiation. He sits down with Don to help us apply those tactics in our everyday lives as business leaders. If you want to approach your next deal with confidence, don’t miss this episode.