Stephanie Elibet explains how to be a good friend when you're grieving or experiencing distress in person. The technique to use is something called supportive listening. She says it's like your reflecting back to that present outlook, and not trying to solve the problem right away. Says mirroring is just a signal that the person has actually received the message. And i know it sounds like it shouldn't work, except for you do, well, maybe live a bit... But no, so you're saying, it's literally say, what i hear you saying is the thing that yo ju say.