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2min chapter
Rethinking: Resiliente Kommunikation
Rethinking Resilience
Einwand-Erkundung und Kommunikation auf Augenhöhe
In diesem Kapitel wird die Bedeutung der Einwandbehandlung hervorgehoben, wobei Wertschätzung und Erkundung im Vordergrund stehen. Zudem wird das Zwickmühlen-Modell nach Gunterschmidt vorgestellt, das hilfreiche Ansätze für die Kommunikation bietet.
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