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The FBI’s Top Hostage Negotiator Reveals What Actually Works in Negotiation – with Gary Noesner

Negotiate Anything

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The Power of Emotional Intelligence in Negotiation

This chapter explores the critical role of emotional intelligence in successful negotiation, highlighting how genuine communication and listening can de-escalate tensions. Through personal anecdotes, it emphasizes the importance of authenticity and connection, illustrating how these qualities enhance negotiation outcomes.

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