You Build It, You Run It - The Unicorn Project by Gene Kim
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Cultivating a Blameless Postmortem Culture
This chapter highlights the innovative practice of whitespace deployment and the concept of blameless postmortems in software environments. It emphasizes the importance of psychological safety, effective communication, and understanding the context behind errors to foster a supportive culture that encourages learning from mistakes. Through team experiences and insights from 'The Unicorn Project,' the discussion reflects on building accountability and empathy within organizations for improved performance.
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