6min chapter

Leading Transformational Change with Tobias Sturesson cover image

068. Frank Blake: Culture Lessons from a Fortune 50 CEO

Leading Transformational Change with Tobias Sturesson

CHAPTER

Recognizing Excellent Customer Service

The CEO shares personal methods of celebrating outstanding customer service, including giving $50 awards and writing individual notes. This approach cascades recognition from the store level to the CEO, fostering a culture of appreciation and motivation within the business.

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