The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 479: Enterprise, SMB and Everything In Between: How to Build a Business that Scales With Your Customers with Zendesk's CTO

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Top Challenges for the Zendus Team in 2014

The zendus team is prioritizing for this year in each of the customers segments. We're looking at removing friction, you know, like stending down the rough edges of the product and making sure h tha on boarding experience is there. I think it's important not to let that drain the bucket of investment in that portion of the business. And then secondly, how do you balance between oof illites, scale and int structure versus a building?

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