Using smartphones as a remote research platform and the value of secondary research

When it comes to the internet, who will make up the next huge wave of people to join? At Google’s Next Billion Users project, they have a few ideas. This dedicated group of technologists is asking questions like, “what are the needs of people living in rapidly growing global communities in Mexico City or Jakarta?” And this team, largely thanks to dedicated UX researchers and their partners, is coming up with distinct new ways to serve these groups. Today we’re joined by Asif Baki who leads the Research and Insights team for Next Billion Users at Google. With over 13 years of experience working at Google, Asif is well suited for the challenge. He understands not only the on-the-ground differences that exist, but also the day to day obstacles in trying to bridge them.