This chapter emphasizes the importance of understanding cultural differences in conflict, using examples of Japanese executives and an American CEO trying to make a deal. It also discusses how conflict profiles can vary within teams and explores personal conflict profiles and their evolution.
Pat tackles one of his favorite topics. He and Cody discuss why conflict is critical on teams and why so many organizations avoid it at all costs. Pat provides practical tips for leaders and teams looking to bring more healthy conflict into their decision-making.