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2min chapter
The 3 Phases of Building a Chatbot From Scratch - With Scott Nowson of PwC
AI in Financial Services Podcast
Balancing Implementation and Feasibility for Chatbot Questions
This chapter discusses the importance of combining easy-to-implement features and structuring a knowledge base for FAQ questions in a chatbot. It explores the balance between data-driven decisions, feasibility, trust, and human involvement in answering questions.
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