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In this engaging episode of the Customer Success Playbook Podcast, host Kevin Metzger sits down with Gilad Shriki from The Scope to explore how FunnelStory is transforming customer success operations. With seamless integration capabilities and a robust automation-first approach, FunnelStory is setting a new standard for customer success platforms.
Gilad shares insights into how his team successfully integrated FunnelStory with BigQuery, HubSpot, and Segment, all while maintaining strict data privacy protocols. He also discusses how AI-driven automation is enhancing customer sentiment analysis and churn prediction, giving CS teams an edge in proactive engagement.
Is Funnel Story truly a one-stop shop for customer success? Can businesses of all sizes leverage its automation without sacrificing human interaction? Listen in as Gilad provides a firsthand account of his experience and why he believes FunnelStory is reshaping the future of customer success management.
Detailed Episode Insights:
- Seamless Integration: How The Scope connected FunnelStory with their existing data stack while maintaining PII privacy.
- Automation at the Core: Why starting with automation before layering in human interaction changes the game for CS teams.
- AI-Powered Efficiency: How FunnelStory is accelerating time-to-value and making predictive insights more accessible.
- Scalability & Growth: Can FunnelStory support businesses up to $500M in revenue? Gilad shares his perspective.
- The Future of CS Tech: What’s next for AI-powered customer success platforms?
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