Do You Know How to Improve Your Decision Making?

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Shane Farnham: What role does environment play in our decision making? He says structuring the environment is a much better approach to diffusing situations. Farnham talks about how police officers can gain voluntary compliance rather than intimidation. The episode was produced by the FS Knowledge Project at Farnham's company, Farnham Street Productions.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

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