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ELEMENT 31. Le feedback client
34 ELEMENTS
L'importance et les limites du feedback client
Ce chapitre traite des défis liés au feedback client dans le développement de produits. Il met en évidence l'importance de poser les bonnes questions pour obtenir des retours constructifs, tout en avertissant des biais possibles et en comparant la fiabilité du feedback humain aux données quantitatives.
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