621b mms: Jack's leadership lessons for small biz, taking risks, Buddhism, being creative + more
money money money
00:00
How to Know What the Customer Wants and What They Value
Gloria Borger: I want to pick up just on your comments about knowing what the customer wants and what they value. When I had my old business, financial planning, every year I did an anonymous survey. We actually employed a third party company called Core Data to survey our clients. And even with the moment when your money listeners here, we do an annual census every year. If there's a trend of everyone saying Glen, you suck, well, it's probably a problem.
Transcript
Play full episode
