083: Dr. Mark Costes - Case Study Pt. 2: The 12 Month Practice Transformation
The Dentalpreneur Podcast w/ Dr. Mark Costes
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Creating Accountability and Scripted Interactions for Ultimate Patient Experience
The chapter focuses on establishing clear accountabilities within a dental practice team through mutual agreements and handling failures systematically. It also delves into scripted interactions for enhancing the patient experience at every touchpoint, emphasizing the importance of protocol sheets and consistent standards.
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