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The Marketer’s North Star is Myth

Future Commerce

CHAPTER

Enhancing Customer Success with AI

This chapter explores the integration of AI and marketing automation in customer relationship management at DAZN and Optimove. The speakers discuss the challenges and strategies for engaging subscribers across diverse global markets, emphasizing the importance of lifecycle marketing and personalized communication. They also highlight the need for a strategic approach to AI adoption, enabling teams to optimize resources while improving customer engagement.

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