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237. How to Turn Your Customers Into Lifelong Advocates w/ Brittany Hodak

The Customer Experience Podcast

CHAPTER

How Does Brand Overlap With Customer Experience?

Brand is also associated with feelings like when I see the logo or I hear the name, what do I think about? What do I feel for you? And we're going to dwell in definitions one more time after this too. Where does brand overlap with customer experience? Like how are the two different? How are the two similar?

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