The Importance of Environment in Communication

We are creating an environment for that other person to feel whether or not they are safe in their response. If you came on too strong, you turn them off. And then when it's their turn, they're going to give you just as much as they are comfortable based on the environment you've created. So the conclude this idea, we set the table on both ends. It's like, all right, cool. Give them your words. Depending on how you set that up,. You would have laid the groundwork and that is what it means to set the tone.