186 - Jonathan Sutter, Sr Director - J.D. Power Rankings
Airlines Confidential Podcast
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The Importance of Personalization in Airline Experiences
Overall satisfaction is down somewhat largely driven by higher fares. We actually have seen satisfaction levels that are on the rise in first class. And premium economy is a different cabin as part of our analysis. I've phoned Delta's comfort seating a few times recently and have been really impressed.
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