
First Customers: From Free Reddit Demos to $1M ARR | Supademo
The SaaS Podcast: Build, Launch & Scale Your SaaS
Intro
This chapter explores the entrepreneurial path of Superdemo's co-founder, focusing on the struggles faced during the pandemic and the pivot towards an AI-driven interactive demo platform. It provides insights into innovative strategies for customer growth and retention amidst significant challenges.
Cold outreach failed. Product-led growth stalled. Joseph Lee couldn't get his first customers to pay for Supademo. In this episode, founders will learn how creative, non-scalable tactics like free Reddit demos and personalized product update replies generated thousands of signups and led to $1M ARR.
Joseph reveals why targeting early-stage founders as first customers didn't work, how shifting to 50+ headcount organizations unlocked stickier revenue, and the ungated free tools strategy that now drives over 50% of Supademo's traffic with 11-12% signup conversion.
Previously, Joseph ran Freshline, a B2B seafood marketplace that hit $3M in revenue before losing 95% during COVID. Supademo grew from $100K to $1M ARR in just 12 months with a team of 10.
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๐ Key Lessons
- ๐ฏ Get first customers by leading with free value: Joseph created free demos for strangers on Reddit without expecting anything in return, generating Supademo's first several thousand signups and proving the product's value through action.
- ๐ Cold outreach fails without dedicated resources: Supademo tried outbound sales and it flopped. Doing outbound poorly is worse than not doing it - it requires deliverability, messaging, and full-time focus to work.
- ๐ ๏ธ Turn existing features into ungated free tools: Supademo repurposed built-in features like the screenshot editor as standalone SEO-optimized free tools pages, driving 50%+ of traffic with 11-12% signup conversion.
- ๐ Shift your ICP when first customers don't stick: Early-stage founders loved Supademo but churned quickly. Moving to 50+ employee organizations delivered higher willingness to pay, stickier usage, and land-and-expand potential.
- ๐ Model your SEO after proven playbooks: Joseph studied Zapier's programmatic SEO and adapted it for Supademo by embedding interactive demos in how-to content for high-volume keywords in adjacent categories.
- ๐ง Validate by feeling the pain yourself first: The Supademo idea came from Joseph's frustration at Freshline where product videos failed but live screen-sharing sessions converted immediately.
- ๐ฐ Grow channel by channel, not all at once: Joseph focused on establishing one predictable channel at a time, building to 5-8 channels that run like clockwork.
Chapters
- Introduction
- What Supademo does and who it's for
- Revenue, team size, and growth metrics
- The Freshline story - a B2B seafood marketplace
- Driving a truck to deliver fish to restaurants
- Learning the seafood industry from scratch
- Building the product and getting first customers manually
- Growing to $3M revenue and then losing 95% to COVID
- Micro-pivots to survive the pandemic
- Leaving Freshline and starting fresh
- Where the Supademo idea came from
- Choosing early-stage founders as the first ICP
- Why the ICP shifted to larger organizations
- Getting first customers through free Reddit demos
- Responding to product update emails with Supademos
- SEO strategy modeled after Zapier's programmatic approach
- The challenge of being product-led
- Why "build it and they will come" doesn't work
- Growing channel by channel
- Ungated free tools driving 50%+ of traffic
- The state of SEO and AI-powered search
- Why cold outreach failed
- Lightning round and book recommendation
- Wrap-up
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Resources
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