9min chapter

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

375: The first Chief Digital Officer in the history of the Fortune 500, Atif Rafiq — Decision Sprint: The New Way to Innovate into the Unknown and Move from Strategy to Action

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

CHAPTER

Transitioning to McDonald's and Innovating at Scale

Ateef Rafiq shares his experience of joining McDonald's as the first chief digital officer, discussing the interview process, cultural adjustment, and the importance of reconnecting with the company's heritage. They also talk about how McDonald's reimagined their service models to create new customer experiences and the challenges involved in implementing these changes.

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