You Shadow Your Flight on the Wall

Some people say, Oh, my other colleagues don't want me to shadow them because he doesn't know how to explain it to the customer that I'm there. There's no intimate secrets that the customer is really sharing on these calls. It's we work these things up and make these things like these Herculean tasks. What all you have to do is just put one foot in front of the other. And before you know it, you've walked a thousand miles.