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8min chapter
The CX Conundrum of Changing Minds
The CX Leader Podcast | A resource for customer experience leaders
Mastering the Art of Persuasion
This chapter explores the intricacies of effective presentation, focusing on how to engage and inspire audiences while fostering their confidence. It outlines a strategic approach to influence others' beliefs through thoughtful questioning and a clear framework for persuasive communication.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode