How to Get Better at Happy Ears

I'm just trying to think of situations in the past where I've maybe thought a deal was going in a direction and it wasn't. That's because that's judgment, right? It's like, how well did that call go? You know, if it serves you to be a 10, you're going to put something close to a 10 down there. A CRM is filled by self-reported opinions that you are interpreting as facts. And you're driving a company based off of opinions on a dashboard.

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