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#599: Understanding Loyalty: Learnings from global and U.S. brands like PepsiCo, McDonald’s and many others

Let's Talk Loyalty

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Evolving Loyalty Marketing Strategies

This chapter explores the changing dynamics of loyalty marketing, focusing on the importance of aligning programs with consumer experiences rather than just technology. It highlights lessons learned from PepsiCo and McDonald's regarding stakeholder management, program implementation, and the interconnectedness of loyalty strategies. The discussion emphasizes the need for agility, clarity in communication, and understanding customer value to enhance brand loyalty and drive sales.

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