Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
VUX World
00:00
The Age of Invisible Machines
The conversational element in these solutions is not as big a deal as you may think. And then actually in order to make those conversations useful, you need to be able to fulfill. So I hope what people take away from this is that, which is that focus on design and good conversations but also deliver things for customers beyond simple request response kind of interactions. The Age of Invisible Machines: A practical guide to creating a hyper-automated ecosystem of intelligent digital workers by OneReach's Rob Wilson has a book coming out.
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