12min chapter

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Firsthand's Jon Heller Shares How AI Agents Enhance Consumer Journeys in Retail - Episode 242

The AI Podcast

CHAPTER

Transforming Retail with AI Brand Agents

This chapter explores the role of brand agents in AI and their distinct functions compared to traditional AI agents. It highlights how these advanced agents personalize consumer experiences by integrating data management and user engagement into the shopping journey. The discussion emphasizes the shift toward a more adaptive online experience, revolutionizing consumer interactions and enhancing satisfaction in retail.

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