Assertive, Not Aggressive: The Right Way to Be Heard Without Being Hated
Negotiate Anything
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Navigating Workplace Conflict
This chapter features a role-playing exercise that illustrates the importance of open communication in addressing feelings of hurt and misunderstanding in professional settings. Through a reflective conversation about a problematic presentation, the speakers emphasize the value of empathy, active listening, and proactive strategies to prevent future conflicts.
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