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Communication expert Jefferson Fisher shares the three most powerful questions to ask when someone is overreactive or overwhelmed. The first is Chris Voss's disarming phrase "Sounds like you have a reason for saying that," which acknowledges the person's perspective without judgment. The second is the seemingly simple yet profound invitation to "Tell me more," which Fisher explains creates space for people to fully express themselves before they can receive new information. The third question—"Are you okay?"—asked with genuine concern, can instantly defuse tension and create connection.
Lewis and Jefferson explore how mastering these communication tools, particularly "tell me more," can transform relationships by fostering deeper understanding during conflicts. They discuss the common mistake of lacking assertiveness in difficult conversations, with Jefferson emphasizing the importance of understanding your own triggers while communicating with confidence. Lewis candidly admits his past struggles with having challenging conversations, often choosing to keep peace rather than express his true feelings. Their conversation reveals how authentic listening without trying to fix problems creates powerful bonds that strengthen relationships over time.
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