I Love Marketing cover image

The World's Greatest Conversation on Behavior, Influence, and Negotiation: A One-of-Kind Interview by Joe Polish with B.J. Fogg PhD, Dr. Robert Cialdini, and Chris Voss - I Love Marketing Episode #464

I Love Marketing

CHAPTER

Empathy in Hostage Negotiations

This chapter explores the impact of empathy on negotiation outcomes, revealing how understanding and care can transform adversaries into collaborators. It delves into the role of oxytocin in negotiation scenarios, emphasizing the importance of listening and genuine concern for the other party.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner