Reimagining Customer Authentication in an Automated World

Would you let a software agent, powered by AI, search, select, and complete a purchase on your behalf? Will a merchant be able to tell if there’s a human or robot behind the transaction? What about risk and regulation concerns? 

Russ Jones and Drew Edmond spent some time at the Glenbrook water cooler this week to consider the rapidly emerging topic of agentic commerce and agentic payments. Tune in as they explore different industry perspectives in order to understand the implications of this new technology in the payments ecosystem.