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The Power of Desired Outcomes in Customer Success with Lincoln Murphy

Customer Success Talks

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Aligning Customer Success Through Training

This chapter discusses the critical role of training and alignment in achieving customer success by focusing on 'desired outcomes.' It underscores the necessity for specific goals and timeframes, while introducing the process of goal discovery to align strategies effectively. The speakers advocate for joint accountability between customers and providers, emphasizing the importance of monitoring progress and engagement to ensure success.

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