How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams
SaaS Interviews with CEOs, Startups, Founders
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The Importance of Industry Alignment
The value of industry alignment is obvious, if you hire somebody within your industry. For go-to-market roles, it can actually be more important than industry. The ability to build requires a very different skill set than an enterprise customer success motion.
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