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The Chris Voss Show Podcast – Working Backwards: Insights, Stories, and Secrets from Inside Amazon by Colin Bryar, Bill Carr

The Chris Voss Show

CHAPTER

The Importance of Being Customer-Obsessed

This chapter discusses the significance of understanding the customer and their needs in order to create successful products. It highlights the customer-centric approach of Amazon and the trust it builds with customers through its return policy. The chapter also explores the use of written narratives instead of slide presentations and the benefits it brings to communication and decision-making.

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