Building a High Impact Customer Education Program with Lori Harada
Mastering Medical Device
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Learning From Mistakes
In an ideal world if you're introducing a new technology into a new customer it's getting face-to-face in a small group setting with your device and having them go through a training live with you there that would be the optimal way of doing it. It also depends on the device such as say a sterile welding device so a device that sterile welds two pieces of plastic tubing together you might be able to learn how to use that over a video and not face-to -face. So I want to go back to something you mentioned earlier and that was letting people fail and and learning from mistakes. How far do you let somebody go when they've made a mistake? One of the
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