Using Silence in a Dialogue

We place too much emphasis on wy base questions and not enough emphasis on using silence in a dialogue, says Venessa. The japanese are masters of lean of cazan, which is all about consistent improvement. Just like practising and learning a new language, it's just about consistently trying to apply it every single day. Do you have any stats that show improving your listening skills can actually increase your clothes rate dramatically? Share them with us at iReport.