Henry Coutinho-Mason 'The Future Normal - how we will live, work and thrive in the next decade'
The New Abnormal
What Is Not Going to Change for Your Customers in 10 Years?
In 10 years time, not a single customer is going to come up to us and say, Jeff, you're doing a great job, but I just wish you had slower delivery times and higher prices. If we know it's never going to happen, how few organizations have that crystal clear clarity? What is not going to change for your customers in 10 years? That is the big question that people should be thinking about over the coming months.
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