The Challenges of the Pandemic

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Janet hayes, crayton barrel's ceo talks about the challenges of managing a retail work force during the pandemic. She also discusses why she feels talent disruptions under way now rival supply chain disruptions. Hayes: Retail is hard but if you have passion for your work, any work, the rewards are meaningful.

Crate & Barrel CEO Janet Hayes has been on a mission to modernize the home decor company since she took over as CEO in August, 2020. When she first joined the company, stores were closed and the future of retail was uncertain as Covid-19 put in-person experiences to a screeching halt. She’s responded by leaning into digital and sustainability for her brands, and flexibility for her employees. “As soon as I said, ‘It's a flexible workplace, and I'm going to value talent, collaboration, and results over location,’ everybody has been working faster and smarter than ever,” she says.

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