
Redefining Luxury Hospitality - Maud Bailly, Accor
Hospitality Daily Podcast
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Redefining Luxury Hospitality: Emphasizing Attitude, Culture, and Corporate Social Responsibility
This chapter explores the concept of luxury in hospitality and emphasizes the importance of creating an attitude and emotion around the service provided. It also discusses the development of a recognizable culture within luxury hotels and the implementation of a strong training program, as well as the role of the luxury segment in corporate social responsibility.
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