A discussion on the changes in fast-food ordering, from the rise of kiosks and mobile ordering to the potential use of voice AI in drive-throughs. They also explore the innovations in drive-through and pickup environments, with a focus on Chick-fil-A and different design experiments.
Christopher Siefken, Global Head of Technology at Xenial, discusses seeing a shift in how people order and consume food from quick service restaurants.
Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.
See omnystudio.com/listener for privacy information.