Effective Communication in Project Management Progress Reporting
This chapter delves into crucial communication skills for project managers, highlighting how to effectively report project progress. Through a conversation about jetway modifications for a large aircraft, it illustrates accountability, budget, and timeline discussions, alongside practical phrases for project updates.
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Welcome back to Business English Pod for today’s lesson on reporting on the progress of a project.
Project management isn’t just for people who consider themselves a “project manager.” No matter what kind of work you do, you’ll likely have to lead or participate in some kind of project. And if you are a project manager, then today’s lesson is particularly important.
Reporting on progress can happen in various settings, ranging from formal meetings with stakeholders to more casual interactions, like a quick chat at the water cooler or over a coffee. While the tone and format may differ, the core principles remain the same. Effective communication in these moments is crucial to keep everyone aligned and ensure no details slip through the cracks.
For example, you’ll likely want to ask for an update and confirm key details. You’ll also have to identify follow-up actions, assign responsibility, and establish clear deadlines. Ultimately, strong reporting and follow-up skills are essential to fostering accountability and driving projects to successful completion.
In this lesson, we’ll hear a project manager named Rudi giving updates to his boss, Wolfgang. They work for a company that maintains and modifies jetways, the bridges that connect airplanes to the airport gates. They’ve been working on a project to modify jetways at an airport for a large type of plane called an A380.
Listening Questions
1. How does Wolfgang respond to the possible problem that Joe has identified?
2. What actions does Wolfgang ask Rudi to take after he mentions Joe’s solution?
3. After they discuss costs and budget, what topic does Wolfgang ask about near the end of the conversation?
