How Do We Reimagine the Store?

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I know you have a long history and passion for retail. You start working in retail as a tenage or if i have that right, that's right, dod. You spend much time going to stores. When could you start to do that? The stores were closed for the first six months that i was here. And as they started to open, i did start to visit them. I cannot wait to get more involved in the stores at something i'm really looking forward to in 20 22. Thiso very difficult time has afforded us these moments to pause and to think and to innovate.

Crate & Barrel CEO Janet Hayes has been on a mission to modernize the home decor company since she took over as CEO in August, 2020. When she first joined the company, stores were closed and the future of retail was uncertain as Covid-19 put in-person experiences to a screeching halt. She’s responded by leaning into digital and sustainability for her brands, and flexibility for her employees. “As soon as I said, ‘It's a flexible workplace, and I'm going to value talent, collaboration, and results over location,’ everybody has been working faster and smarter than ever,” she says.

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