
251 Keep the Consumer Dissatisfied
The History of the Twentieth Century
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William Durant: From Carriage to Cars
This chapter traces the remarkable journey of William Durant from modest beginnings to a pivotal figure in the automotive industry. It highlights his innovative approaches in business, particularly with Buick and the formation of General Motors, while also addressing the challenges that led to his eventual ousting. The narrative further reflects on Alfred Sloan's transformative leadership, which established GM as a global leader through strategic management and market segmentation.
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