This chapter emphasizes the significance of conflict in decision-making and highlights how avoiding conflict can lead to negative consequences. It discusses the importance of addressing conflicts upfront to prevent larger problems down the line and differentiates between healthy conflict within meetings and toxic conflict outside of meetings.
Pat tackles one of his favorite topics. He and Cody discuss why conflict is critical on teams and why so many organizations avoid it at all costs. Pat provides practical tips for leaders and teams looking to bring more healthy conflict into their decision-making.