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368 Culture Built My Brand by Mark Miller

The Marketing Book Podcast

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Principles vs. Aspirational Values

The chapter discusses the importance of practical principles over vague aspirational values for a brand's success, drawing examples from Enron's downfall and companies like Southwest Airlines and Patagonia. It emphasizes the need for clear values aligned with employee behaviors to differentiate from competitors and enhance brand image. The conversation also explores how organizational architecture, rituals, and genuine connections play crucial roles in shaping a company's culture and long-term success.

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