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4min chapter
Introducing To the Point: Why You Don't Need More Website Traffic to Grow Your Trades Business
Can't Stop the Growth
Enhancing Customer Service Through Personal Connection and Personality Awareness
This chapter emphasizes the significance of personal connection in customer service for trades businesses, advocating for a blend of scripted responses and genuine empathy. It also delves into personality types and presents innovative tools like speech analytics software to enhance customer service training.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode