Can't Stop the Growth cover image

Introducing To the Point: Why You Don't Need More Website Traffic to Grow Your Trades Business

Can't Stop the Growth

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Enhancing Customer Service Through Personal Connection and Personality Awareness

This chapter emphasizes the significance of personal connection in customer service for trades businesses, advocating for a blend of scripted responses and genuine empathy. It also delves into personality types and presents innovative tools like speech analytics software to enhance customer service training.

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