Ep 141 - "Iterating On The Business, with Zach Garrett"
Head Heart & Boots
The Importance of Call Intake Systems in Service Industries
This chapter emphasizes the vital role of effective call intake systems in the HVAC and restoration industries, addressing common pitfalls in call management. It highlights the financial consequences of inadequate call responses and advocates for innovative practices to improve operational excellence.
In this latest episode of "Head, Heart, and Boots" your hosts Chris and Brandon dive deep into the dynamic world of entrepreneurship and leadership with Zach Garrett, the visionary founder and CEO of Liftify. Discover the seismic shifts in small business strategy through Zach's journey of innovation and the pivotal role customer feedback plays in shaping successful businesses.
Key Takeaways:
- Innovative Leadership: Zach's strategic acumen has not only propelled Liftify’s rapid growth but also offers invaluable lessons in navigating business expansion and team dynamics.
- Customer-Centric Approaches: Explore how consistent, strategic customer engagement, not just at project completion but throughout the service process, can lead to monumental improvements in service delivery and customer satisfaction.
- Embracing Change: Learn the importance of adaptability in business practices and how being responsive to market and internal changes can drive your business forward.
- The Power of Feedback: Gain insights into how integrating direct customer feedback at multiple points can enhance service quality and bolster business reputation.
Thank you sponsors!
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C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
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