Chris Voss is a world renowned former FBI Hostage negotiator
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The Best Predictor of Future Behavior Is Past Behaviour
The best predictor of future behavior is past behaviour. If you've never attended a class to learn how to do something, you're probably not going to start. How many ov you have bought a book, took an outside class, done thing to get better? Anybody who raises their hands, they are my customers.
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