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A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

The Frictionless Experience

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Driving Retail Success Through Mission and Performance

This chapter explores the significant influence of website performance on retail success during high-traffic periods, such as Black Friday. It also discusses the value of a mission-driven culture that empowers employees to connect with their work on a deeper level, ensuring sustained energy and commitment to organizational goals.

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